Last updated 26 December 2017
Introduction and Scope
VTR does not exercise control over external sites or other third-party sites or resources that may be linked to within our services. These other sites may place their own cookies or other files on your computer, collect data, or solicit personal information from you.
Information you provide
VTR offers services that require registration with us. When necessary, we may ask for personal information (i.e., name, email address, password, location, etc.). We store this information on secure servers, and do not distribute this information to any outside entities except third parties whose services we use to serve you better (support, payment processing, etc.). Under no circumstances would we ever sell your information to any entity for any purpose. VTR does not store financial/banking information such as account numbers, routing symbols, or credit card numbers, nor do we collect government-assigned information (such as military ID or social security numbers) or confidential medical or political information.
We may collect information about your website visits, including the pages you view, the links you click, and other actions taken in connection with VTR services. We may also collect certain standard information that your internet browser sends to every website you visit (i.e., IP address and its general geographic area, browser type/language, access times, and referring website addresses).
When you send email or other communication to VTR, we may retain those communications in order to process your inquiries, respond to your requests, and improve our services. You may receive replies to support requests, newsletters, or occasional promotional e-mail from VTR.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to the limited-access systems where we store personal data.
We restrict access to personal information to VTR employees, contractors, and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
VLC processes personal information only for the purposes for which it was collected and in accordance with this Policy. We review our data collection, storage, and processing practices to ensure that we only collect, store, and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.
When you use VTR services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected, or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical, or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
It is our policy to attempt to resolve all user complaints and concerns. We will cooperate with the appropriate regulatory authorities as able, to resolve any complaints regarding the transfer of personal data that cannot be resolved between VTR and any individual.
Changes to this policy